Tech Support Scams

In these scams, seniors receive unsolicited calls, emails, or pop-up messages warning them that their computer has been infected with a virus or malware. The scammer pressures the victim into paying for unnecessary tech support services or installing harmful software that gives the scammer remote access to sensitive information. A newer tactic involves scammers offering fake refunds for antivirus software, claiming that the victim was overcharged and needs to provide bank details to process the refund.

You receive a call or email from someone claiming to be from a well-known tech company. They inform you that your antivirus subscription was accidentally overcharged or that you are due for a refund. To process the refund, they ask for remote access to your computer or for your banking information. Trusting the refund offer, you grant them access or provide your financial details, only to realize later that they’ve drained your account or installed malware on your computer.

Alternatively, a pop-up message warns you of a virus or malware infection, instructing you to call a tech support number. The "tech support" representative convinces you to pay for unnecessary repairs or antivirus software, or they use remote access to steal personal data.

• Unsolicited Alerts or Pop-ups: If you receive a pop-up message warning that your computer is infected or that you need to call a tech support number, it’s likely a scam. Legitimate companies don’t send unsolicited alerts.
• Cold Calls from "Tech Support": Be wary of unsolicited calls claiming to be from reputable tech companies or antivirus providers, especially if they offer a refund. Legitimate companies don’t cold-call customers about overcharges or refunds.
• Request for Remote Access: Scammers often ask for remote access to your computer to "fix" a problem or process a refund. Once they have control, they can steal personal information or install malware.
• Unusual Payment Methods: If asked to pay for tech support services or antivirus software via gift cards, wire transfers, or prepaid cards, it’s a scam. Reputable companies do not request payment this way.
• Pressure to Act Quickly: Scammers may claim your computer is at risk of permanent damage or that you need to act immediately to claim a refund. Legitimate companies won’t create urgency over refunds or repairs.

Additional Warning:
If you receive a call or pop-up regarding antivirus overcharges or refund offers, never provide remote access or banking details. Always contact your antivirus provider or tech company directly using an official customer service number to verify the claim.